From the journal

How To Manage Your Value Benefits

When you're the best at what you do you can more easily manage the benefits you provide to your customers. You can have a VIP level that you do everything at the best you can do. But, you can also have a lower level…

When you’re the best at what you do you can more easily manage the benefits you provide to your customers.

You can have a VIP level that you do everything at the best you can do. But, you can also have a lower level that provides less benefits for a reduced price.

With a great brand you can easily create this many levels.  With a poor brand this would be impossible to do.

BMW cars have an entry level car the 3 series that is available at a price many can afford, but it’s 3 to 5 times more than a cheap car. They are known for the high level cars the Z4, 6 series, M series cars, those are the ones that get the press. The 3 series is for people to test if they really love BMW. And it’s affordable for a lot of people. BMW sells a lot of 3 series, way more than the rest, but the rest are the core of their brand. The rest set the standard and the brand. The 3 series delivers on all that but with reduced benefits. Other car manufacturers could never do that because their brand wouldn’t support it.

The beauty of a good brand is that it gives you options and allows you to manage your benefits.